简答题In which of the following situations should you send a letter instead of an e-mail message? A、You are planning a sales team meeting. B、You are asking leading members of the community to contribute to a fundraising event to improve local parks. C、You are inviting employees to the annual sales seminar. D、You are reminding employees of Friday's divisional meetings.简答题Which parts of your letters are readers likely to find most interesting and read first? A、Address. B、Opening and closing. C、Middle paragraphs of justification and explanation. D、Salutation.简答题A subject line in a direct reply letter ____. A、is mandatory B、generally refers in abbreviated form to previous correspondence and/or summarizes a message C、must be written as a complete sentence D、identifies the sender and his or her company简答题Which of the following sentences most effectively presents promotional materials in a letter responding to a customer inquiry? A、We offer an outstanding variety of thank-you gifts for our most valuable customers. B、You will find that our top-selling host gift baskets not only welcome your guests but also save you money and time compared to individually purchasing and assembling your host baskets on site. C、Can I interest you in anything else? D、If I can be of further assistance with any of our other fine products, do not hesitate to contact me.简答题Which of the following openings is most appropriate for a direct claim letter? A、For the past four years, we have held our annual banquet at your fine restaurant. B、On January 31 a number of our employees attended a banquet at your restaurant. C、Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet. D、We were extremely upset to learn that we were charged too much for our banquet.简答题End dates and specific actions in a routine request letter should be placed in the ____. A、introduction. B、body. C、closing D、enclosure notation.简答题Which of the following represents the most appropriate apology for an adjustment letter? A、We understand your reliance on a high-performance router and apologize for the incomplete installation of your DataServe router. B、We are sorry for any inconvenience this may have caused. C、We regret the error that caused the system failure you claim on your DataServe router. D、It is unfortunate that your DataServe router has failed, and we promise that this failure will not occur again.简答题The body of a routine request letter presents ____. A、details explaining your request B、action responses from the receiver C、deadlines and approvals from government agencies D、cost-to-benefit ratio analyses简答题If the remedy for your claim is not obvious, use the indirect pattern in your claim letter. A、True B、False