Which of the following openings is most appropriate for a direct claim letter?
A、For the past four years, we have held our annual banquet at your fine restaurant.
B、On January 31 a number of our employees attended a banquet at your restaurant.
C、Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
D、We were extremely upset to learn that we were charged too much for our banquet.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20