简答题Goodwill messages should be short, selfless, specific, spontaneous, and ____. A、sassy B、sincere C、spiritual D、suave简答题Which of the following would be least effective in a sympathy note? A、We are deeply saddened, Corbin, to learn of the death of your wife. B、Bethany's volunteer work in the job center endeared her to many. C、If we may help you during this difficult time or lighten your load in any way, you need only call. D、I am sorry to hear your sad news; but if I may be of any help, please do not hesitate to contact me.简答题In writing goodwill messages, you need not worry about promptness as you do in writing claims and other business messages. A、True B、False简答题When responding to a letter of congratulations, minimize your achievements or suggest that the sender has exaggerated your good qualities to appear humble. A、True B、False简答题What is the best advice for writing goodwill messages? A、Focus the message solely on the sender. B、Make a good impression by giving a ready-made card instead of writing your own message. C、Send a goodwill message promptly. D、Send a goodwill message to show appreciation for only a gift or monetary award.简答题Which of the following is the best opening for a note expressing thanks for a gift? A、Thank you, Elena, for the e-reader commemorating my twenty years with Brown Sales; it will make a perfect travel companion. B、Thanks for the gift! C、I cannot believe I have been with the company for twenty years. D、A lot has changed over the past twenty years.简答题You should never send a goodwill messages via e-mail. A、True B、False简答题When writing a message to express condolences, you should mention the loss tactfully, recognize the good qualities of deceased, assure the receiver of your concern, offer assistance, and ____. A、conclude on a reassuring note B、remind the reader of the good times they shared C、focus on the future D、request information on funeral arrangements简答题Isabel is responding to a congratulatory note she received from a colleague. Which of the following is the best sentence to include in her response? A、Thanks, but I really did not deserve this promotion. B、So many people were so much more deserving of this promotion than I was. C、Your words about my promotion are much too kind! D、Thanks for your kind words regarding my promotion.简答题Many business communicators are intimidated when they must write a message expressing thanks, recognition, or sympathy. A、True B、False简答题Which of these statements regarding the use of e-mail for goodwill messages is most accurate? A、Because a handwritten note is most impressive, any goodwill message sent by e-mail must always be followed by a more formal handwritten goodwill message. B、If you frequently communicate via e-mail with the intended receiver and are certain this e-mail will be received, you may send a goodwill message via e-mail. C、E-mail, personal notes typed on business stationery, and handwritten personal notes are equally appropriate and effective for sending all types of goodwill messages. D、E-mail can be used for all types of goodwill messages except death condolences, for which a ready-made card is required.简答题Sympathy notes are probably more difficult to write than any other type of message. A、True B、False简答题Businesses often write letters expressing thanks to which of these receivers? A、A competing business that "steals" a large customer order. B、Customers who write letters of inquiry. C、Employees who have suffered a recent loss such as the death of a family pet. D、Customers who complain.简答题A personally written message will have much more impact on your reader than a ready-made card. A、True B、False简答题Writing letters of appreciation to customers who complain can be a smart business strategy. A、True B、False