Maya has decided to apologize briefly in the buffer of her bad-news letter to a client. Which of the following is the best apology?
A、We take full blame for your espresso machine malfunctioning and realize that it may have even eventually caused an injury.
B、We apologize for any inconvenience this may have caused.
C、We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you.
D、It is unfortunate that you are unhappy with your espresso machine.
A、We take full blame for your espresso machine malfunctioning and realize that it may have even eventually caused an injury.
B、We apologize for any inconvenience this may have caused.
C、We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you.
D、It is unfortunate that you are unhappy with your espresso machine.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20