Mikhail's claim has been denied once. Now, he is writing a second persuasive claim letter to his digital media services company asking for a promised rebate package. Because he expects resistance, what should he do?
A、Appeal to the receiver's sense of responsibility and pride in the company's good name.
B、Begin by asking directly for what he wants.
C、Address the letter to a department or "To Whom It May Concern."
D、Show specifically how the receiver or the receiver's company caused the problem.
A、Appeal to the receiver's sense of responsibility and pride in the company's good name.
B、Begin by asking directly for what he wants.
C、Address the letter to a department or "To Whom It May Concern."
D、Show specifically how the receiver or the receiver's company caused the problem.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20