Kim is following the three-part plan to write a direct claim letter about a problem with her digital communication service bundle. What should she put in her opening?
A、A clear description of the desired action.
B、An explanation of the nature of her problem with the digital communication service bundle.
C、A goodwill statement and end date.
D、Details of the adjustment she desires.
A、A clear description of the desired action.
B、An explanation of the nature of her problem with the digital communication service bundle.
C、A goodwill statement and end date.
D、Details of the adjustment she desires.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20