Which of the following bad-news letters is best suited to a direct strategy?
A、An announcement of changes in business services.
B、A layoff notice for a long-time employee.
C、A denial of benefits on an insurance claim to an angry customer.
D、A notice of an unexpected plant closure to the city council and mayor.
数字时代的商务英语写作
章节列表
Unit 1 Introduction: What Is Business8Unit 2 Business Writing Process26Unit 3 Business Writing Techniques28Unit 4 Routine and Informative Business Messages29Unit 5 Persuasive Messages30Unit 6 Negative Messages30Unit 7 Business Reports & Proposals30Unit 8 Employment Messages30Unit 9 Social Business (Goodwill) Messages15Final Test20