简答题Hotels are high in degree of labor intensity. () A、正确 B、错误简答题golf clubs are the supporting facilities. () A、正确 B、错误简答题Attitude of the waiter belongs to the explicit service. () A、正确 B、错误简答题Rewards and incentives like coupons or special offers can be paired with requests for reviews or other user-generated content to double the customer engagement impact. () A、正确 B、错误简答题legal documents are the facilitating goods. () A、正确 B、错误简答题customer preferences are the facilitating goods. () A、正确 B、错误简答题Hospitals are high in degree of interaction and customization. () A、正确 B、错误简答题Explicit Services are benefits readily observable by the senses. () A、正确 B、错误简答题Information means operations data or information that is provided by the customer to enable efficient and customized service. () A、正确 B、错误简答题Implicit services are the psychological benefits or extrinsic features which the consumer may sense only vaguely. () A、正确 B、错误简答题Customer engagement is the strongest indicator of customers’ feelings about your hotel’s brand. () A、正确 B、错误简答题Golf course is a supporting facility. () A、正确 B、错误简答题Creating leadership boards to ignite competition among new customers will boost post sign-up engagement gamification. () A、正确 B、错误简答题Strong branding will not make customers want to engage on an emotional level. () A、正确 B、错误简答题Airlines are low in degree of labor intensity. () A、正确 B、错误简答题Supporting facilities are the physical resources that must be in place before a service can be sold. () A、正确 B、错误简答题Facilitating Goods are the material consumed by the buyer or items provided by the consumer. () A、正确 B、错误简答题If people love your brand, they’ll definitely pick you over competitors. () A、正确 B、错误简答题If people like your brand, they will definitely come back and buy again. () A、正确 B、错误简答题Professional services companies are usually high in labor intensity and customization. () A、正确 B、错误