简答题According to the video，Value can be defined as the relationship between（）and （）. A、price paid B、the quality of the products and services received C、Expected value D、Reality简答题The quality of service provided to guests in any type of hospitality operation is influenced most by （）and （）. A、The staff members providing the service B、The standards of service C、Guests'expectations for Service D、The processes they use to provide the service简答题According to the video,what is the first step for managers to ensure that employees know and consistently practice superior guest service skills, A、Provide effective orientation and training B、Supervise with a service emphasis C、Empower staff with service authority D、Recruit and select Service-Minded Staff简答题According to what is mentioned in the video, what ingredients should a quality service system include? A、Consider the Guests Being Served B、Implement Revised Systems C、Determine what the Guests Desire D、Train and Empower Staff简答题As long as there is the best intentionsand most effective processes，the goal of zero defects can be achieved.