简答题Which of the following is the best way to give a reason for being late? A、The little boy was bleeding. I couldn't watch him die, could I? B、The little boy was bleeding, and I had to drive him to a clinic. C、How could I watch the little boy bleeding and do nothing? D、The little boy was bleeding. I couldn't stand there watching.简答题"I hope that you look into the matter and send my denture at the soonest." is good expression in a complaint letter. A、正确 B、错误简答题Which is the best way to remind the receiver of a complaint letter to check the attached document? A、Enclosed are copies of the receipts. B、Here are the few things I mentioned. C、You can download the photos by yourself. D、Can you see the little envelop in the upper left coner? That's the copy.简答题In a complaint letter, you should ask the person or agency to offer solutions. Giving your opinion may harm your interests. A、正确 B、错误简答题In a complaint letter, "I bought a box of floss some day in July in one of your shops downtown" is not a detailed enough as key information. A、正确 B、错误简答题In an apology letter, you can give a few excuses so that the receiver can better understand you and forgive you more easily. A、正确 B、错误简答题Which of the following closing is the best choice for a formal complaint letter? A、Best, Lewis Knight B、Truly, Lewis Knight C、Love, Lewis Knight D、Sincerely, Lewis Knight简答题In an apology letter, don't mention the things you did so that the recervier won't feel hurt again. A、正确 B、错误简答题Which of the following is not a key element in an complaint letter? A、Complain about the product again and again to make sure the receiver know how serious the problem is. B、Avoid anger. C、State exactly what outcome you want or offer possible solutions. D、Include your contact information so that the receiver knows how to get in touch with you.简答题Salutation should be friendly instead of being formal. A、正确 B、错误简答题Say sorry at the beginning and the end of an apology letter. A、正确 B、错误简答题Now you are going to apologize to a client for arriving late for your last meeting. Please choose the best way to say you are sorry. A、Sorry for being late yesterday for our meeting. B、I knew I should have left for our meeting earlier yesterday. Sorry. C、Please accept my apologies for arriving late yeaterday. D、I'm so sorry for being late. I truly am!简答题Which of the following is not a key element in an apology letter? A、Give a reason for wrong doing. B、Own the mistake and state the mistake. C、Offer a solution to fix the problem. D、Say you are sorry.简答题In a complaint letter, you should show your anger as much as possible. A、正确 B、错误