简答题\n 9.11) According to the Surveyor’s Report, the damage was due to rough _____ during transit. A、handle B、handling C、carry D、carrying\n简答题\n 9.9) We are sorry to learn from your letter of June 2 that you have had complaints _____ customers _____ our silk. A、from, about B、to, about C、from, for D、to, for\n简答题\n 9.12) If a claim is justified, timely and well-supported, it should be _____ promptly and carefully. A、solved B、effected C、settled D、handled\n简答题\n 9.8) The ship did not arrive on time, _____ was its departure _____. A、or, confirmed B、nor, confirming C、or, confirming D、nor, confirmed\n简答题\n 9.1) In international trade, when issues occur resulting from misunderstanding or accidents, the party that suffers losses will surely make a(n) _____, asking for compensation. A、enquiry B、offer C、complaint D、claim\n简答题\n 9.4) We are grateful to you for the order, but _____ that we can not allow a further discount of 3%. A、regret B、request C、require D、regretted\n简答题\n 9.14) _____ the received goods with the samples, the quality was found unsatisfactory. A、On checking B、As checking C、For examining D、To examining\n简答题\n 9.1 If a customer is dissatisfied with the execution of his order, he will _____. A、compensate B、claim C、complain D、contact\n简答题\n 9.3. If a claim is justified, timely and well-supported, it should be _____ promptly and carefully. A、solved B、effected C、settled D、handled\n简答题\n 9.6) Please act immediately to _____ prompt delivery of your order. A、assure B、ensure C、insure D、be sure\n简答题\n 9.10) In the circumstances, we suggest that you return for replacement free _____ charge all the defective goods. A、of B、from C、under D、for\n简答题\n 9.15) Much to our regret, they failed to _____ that the market was beginning to sag. A、note B、notice C、notify D、aware\n简答题\n 9.2. According to the Surveyor’s Report, the damage was due to rough _____ during transit. A、handle B、handling C、carry D、carrying\n简答题\n 9.2) If a customer is dissatisfied with the execution of his order, he will _____. A、compensate B、claim C、complain D、contact\n简答题\n 9.3) You would be adequately _____ if the goods should be found defective. A、compensate B、compensation C、compensated D、compensating\n简答题\n 9.7) We can _____ the damaged parcel, or we can give you a 9% discount. A、send B、repair C、replace D、substitute\n简答题\n 9.5) Unfortunately, we cannot send you a full range of samples at present, but you may rest _____ that the products are of the same high quality. A、assure B、assured C、ensure D、ensured\n简答题\n 9.13) When customers receive the goods _____ quality, they may make a complaint or file a claim against the supplier. A、of inferior B、to faulty C、to inferior D、of faulty\n