简答题Positive words, such as “Thank you” and “pleasure” may help achieve positive customer contact. A、 True B、 False简答题Compound-complex sentences can keep readers focused on one step at a time, while short words, short sentences, and short paragraphs may create confusion. A、 True B、 False简答题Compared with numbers, bullet points and letters are better choices for helping readers locate steps. A、 True B、 False简答题The imperative mood is often used in writing instructions, because it is more direct and economical. A、 True B、 False简答题It is necessary to ask someone to test the accuracy of the instructions and clarity of the steps. A、 True B、 False简答题Leaving out some articles, some pronouns and some verbs can make the instructions short and brief, but somewhat difficult for readers to understand. A、 True B、 False简答题Put safety information wherever you think the reader is likely to see it; sometimes a reasonable amount of repetition is effective. A、 True B、 False简答题“Caution” is used to alert readers about serious injury or serious damage to equipment. A、 True B、 False简答题The best policy to deal with potential dangers in writing instructions is to state disclaimers clearly. A、 True B、 False简答题A title page must consist of the topic, contact information, warranties and a graphic. A、 True B、 False简答题Instructions spell out the steps required for completing a task or a series of tasks. A、 True B、 False简答题If the instructions are for the technicians, plain language and a glossary for specialized terms are really necessary. A、 True B、 False