简答题\n Positive words, such as “Thank you” and “pleasure” may help achieve positive customer contact. A、 True B、 False\n简答题\n Compound-complex sentences can keep readers focused on one step at a time, while short words, short sentences, and short paragraphs may create confusion. A、 True B、 False\n简答题\n Compared with numbers, bullet points and letters are better choices for helping readers locate steps. A、 True B、 False\n简答题\n The imperative mood is often used in writing instructions, because it is more direct and economical. A、 True B、 False\n简答题\n It is necessary to ask someone to test the accuracy of the instructions and clarity of the steps. A、 True B、 False\n简答题\n Leaving out some articles, some pronouns and some verbs can make the instructions short and brief, but somewhat difficult for readers to understand. A、 True B、 False\n简答题\n Put safety information wherever you think the reader is likely to see it; sometimes a reasonable amount of repetition is effective. A、 True B、 False\n简答题\n “Caution” is used to alert readers about serious injury or serious damage to equipment. A、 True B、 False\n简答题\n The best policy to deal with potential dangers in writing instructions is to state disclaimers clearly. A、 True B、 False\n简答题\n A title page must consist of the topic, contact information, warranties and a graphic. A、 True B、 False\n简答题\n Instructions spell out the steps required for completing a task or a series of tasks. A、 True B、 False\n简答题\n If the instructions are for the technicians, plain language and a glossary for specialized terms are really necessary. A、 True B、 False\n