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高职英语（I）
Unit 7 Customer Service
题目详情
简答题
. The late ___(1)___ (deliver) has caused a lot of customer complaints.
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多选题
7. A、 It becomes smaller B、It works faster C、Both A and B D、It works as fast as the original one. 无解析
多选题
According to the passage, which of the following is suggested as the last alternative that consumers may turn to? A、Complain to the store manager in person. B、Complain to the manufacturer. C、Write a complaint letter to the manager. D、Turn to the Consumers’ Rights Protection Organization for help. 无解析
简答题
These houses are offered for sale at ____(1)___ (advantage) prices.
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2. A、Leave the window closed B、Open the window a little C、Tell her how he's feeling D、Keep off the cold 无解析
多选题
8. A、It can do everything that man does. B、Our lives have been changed a lot. C、More and more information can be stored in a computer D、Everything remains the same as before 无解析
简答题
Section C Directions: In this section you will hear a recorded short passage. The passage is printed in the test paper, but with some words or phrases missing. The passage will be read three times. During the second reading, you are required to put the missing words or phrases on the answer sheet in order of the numbered blanks according to what you hear. The third reading is for you to check your writing. Now the passage will begin. We can read of things that happened 5,000 years ago in the Near East, where people first learned to write. But there are some parts of the world where even now people cannot write the only way that they can (11)__(1)__ their history is to recount it as sagas——legends (12)__(2)____ from one generation of storyteller to another. These legends are useful because they can tell us something about migrations of people who lived long ago. But none could write down what they did. So archaeologists have neither history nor legends to help them to find out where the first 'modern men' came from.(13)__(3)____, however, ancient men made tools of stone especially flint, because this is easier to (14)__(4)___ than other kinds. They may also have used wood and skills, but these have rotted away. Stone does not decay, and so the tools of long ago have remained when even the bones of the men who made them have (15)__(5)____ without trace. 无解析
多选题
Many things in a marriage now are decided by________. A、the men B、the women C、the parents D、men and women 无解析
多选题
What can we know from the first paragraph? A、It is cheaper to travel by plane than by train B、The railway station is in the suburbs. C、The airport is built in the center of a city D、The train carries the most goods. 无解析
多选题
What is the passage mainly about? A、Ways of preserving food B、The bacteria in our food. C、The importance of preserving food D、Ways of cooking food 无解析
简答题
Some products may look cool and work well, _____ other products may have annoying qualities that nearly outweigh their usefulness. A、since B、given that C、while D、considering
简答题
The inside of an industrial designer's sketchbook usually looks like some kind of flattened mad Scientists' laboratories, ______ with doodles of various types of products. A、filling B、to be filled C、which filled D、filled
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5. A、Grateful B、Apologetic C、Confident D、Excited 无解析
多选题
What is the first difference in male and female roles now? A、Both men and women have many other choices B、Men earn much more money than women C、Most women like to stay single D、Men prefer to stay at home 无解析
多选题
The phrase "live up to" in this context means ____. A、Meet the standard of B、Realize the purpose of C、Fulfill the demands of D、Keep the promise of 无解析
多选题
The method of salting the food_____. A、was not used in the past B、involves the use of chemicals C、is not liked by most people D、is no longer used by hunter 无解析
多选题
How can we preserve food according to the first paragraph? A、By controlling the temperature B、Putting food in a refrigerator C、By controlling the growth of bacteria D、Putting food in a place without air 无解析
多选题
Why are many people against the use of chemicals to preserve food? A、Because chemicals are not necessary for preserving food. B、Because a small quantity of bacteria in food is good for the body C、Because those chemicals that kill bacteria may not be good for people D、Because there are other better ways to preserve food. 无解析
多选题
The passage tells us ____. A、How to settle a consumer’s complaint about a faulty item B、How to make an effective complaint about a faulty item C、How to avoid buying a faulty item D、How to deal with complaints from customers 无解析
多选题
What did the man do for the family in the traditional marriage? A、He cooked meal and cleaned the house B、He worked away from the house C、He made money and paid the bills D、He seldom made decisions 无解析
简答题
Air freight is used for goods where the higher cost of transport by air ____ way to other considerations. A、will give B、to give C、giving D、gives
高职英语（I）
章节列表
Unit 1 Organization
12
Unit 2 Office
42
Unit 3 Business Meals
51
Unit 4 Product
51
Unit 5 Trade
41
Unit 6 Transportation
45
Unit 7 Customer Service
51
Unit 8 Career
51
Final examination
55